San Diego Natural History Museum · 7 hours ago
Interim Senior Manager of Visitor Services
San Diego, CA
Full-time
Onsite
Senior Level
$31/hr - $33/hr
5+ years expThe San Diego Natural History Museum is seeking an Interim Senior Manager of Visitor Services to enhance the guest experience and ensure consistent customer service. This role involves overseeing the daily operations of the Visitor Services department and managing a diverse team to create a welcoming environment for all museum guests.
Museums & Institutions
Hiring Manager
Kari Mitchell
Responsibilities
Oversee the daily operations of the Visitor Services department, including ticketing, group visit procedures, visitor flow, hiring/training/supervising, scheduling, and more
Establish goals, standards of performance, and standard operating procedures which promote a consistently superior visitor experience
Create a culture of engagement within staff to drive higher sales of tickets and memberships
Proactively identify and develop solutions for visitor experience challenges and opportunities
Coordinate all daily visitor experience efforts with the museum’s restaurant, shop, education, volunteer and special events functions
Complete daily/weekly/monthly reports required for internal and external stakeholders and partners
Coordinate and maintain on-site signage and admissions-related web content
Coordinate and manage Resident Free Tuesdays and other large-scale admission-based programs and events
Develop strong knowledge of the ticketing/database system- Altru
Additional duties as assigned in support of the mission of the Museum
Qualification
Required
5 years of customer service experience in a front-line environment and 3+ years in a formal supervisory capacity required; to include completion of written performance appraisals and delivery of performance feedback
Experience working with a point-of-sale system, customer relations management system or other admissions/ticketing database system is required
Knowledge of accounting, budgeting, and financial/attendance reporting
Bachelor's Degree or equivalent experience
Leadership skills to empower, motivate, and develop a collaborative and positive work environment
Demonstrated employee management skills, including hiring, scheduling, training, conflict resolution, and team building
Excellent customer service skills, ability to work as a team player, exercise diplomacy, and make independent decisions
Excellent communication skills; verbal and written fluency in English
Ability to work independently with minimal supervision, prioritize tasks, and work under pressure to meet scheduled and unexpected deadlines
Solid analytic, organizational, and problem-solving skills
Strong knowledge of MS Office suite, including Outlook, Teams, and Excel
Preferred
Experience working with Altru ticketing system is a plus
Spanish is desirable but not required
Benefits
Health insurance
Sick leave and vacation
Paid holidays
Retirement plans
Free admission into all of Balboa Park’s museums
Free admission to the San Diego Zoo and Safari Park
Company
San Diego Natural History Museum
The San Diego Natural History Museum (The Nat) is one of California’s oldest and most respected cultural and scientific institutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Judy Gradwohl
President and CEO
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