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Abnormal AI · 11 hours ago

Renewals Manager, Public Sector

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $94K/yr

2+ years exp

Abnormal AI is a company focused on driving customer success in the public sector, and they are seeking a Renewals Manager to manage the renewal process for U.S. Public Sector customers. The role involves collaborating with various teams to ensure strong customer retention and successful renewal outcomes while navigating complex procurement processes.

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Responsibilities

Own the end-to-end renewal process for a defined set of Public Sector accounts, from early engagement through close

Lead renewal strategy aligned to government procurement cycles, fiscal year timing, and contract vehicles

Negotiate renewal terms within established public sector frameworks while balancing customer needs and Abnormal’s business objectives

Partner closely with Customer Success and Account Management to maintain strong customer health and retention

Proactively identify at-risk renewals driven by funding, compliance, or policy changes, and develop mitigation plans

Manage renewal timelines, documentation requirements, pricing conversations, and execution with minimal oversight

Support approved expansion motions such as licensing true-ups or scope modifications, aligned to public sector constraints

Deliver accurate renewal forecasting and reporting, accounting for long lead times and budget-driven risk

Leverage customer and usage insights to support value-based renewal conversations with public sector stakeholders

Collaborate with channel partners, resellers, and internal legal and deal desk teams to ensure compliant, smooth renewal execution

Qualification

Renewal strategy managementPublic sector procurementContract negotiationCustomer success experienceCRM proficiencyAnalytical skillsClear communicationCollaboration