Liberty Federal Credit Union · 2 hours ago
Member Service Representative/Teller
NOLENSVILLE OFFICE, Nolensville, TN, US
Full-time
Onsite
Entry Level
1+ years expLiberty FCU is a full-service credit union seeking a Full-Time Member Service Representative/Teller for their Nolensville Office. The role involves providing excellent member service, processing various transactions accurately, and supporting branch goals while maintaining confidentiality and security.
BankingCreditFinancial Services
Responsibilities
Serve as a primary Member Service Representative (MSR)
Meet member needs by maintaining appropriate knowledge of all company products and services
Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy
Determine acceptability of negotiable items place holds on deposited funds when appropriate
Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union
Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service
Strive to balance cash drawer each day
Strive to meet MSR cross sell goals and work to support all branch goals and initiatives
Assist with processing night drop
Assist in balancing branch cash machines
Assist members in accessing safe deposit boxes
Answer member telephone inquiries
Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch
Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security
Complete all required compliance training
Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information
Prepare all daily work items for transfer to the appropriate departments
Qualification
Required
Must have a HS diploma or GED and be at least 18 years of age
Must be able to work a flexible schedule and travel to other office locations when needed
Must be able to stand for long periods of time and do some heavy lifting
Must have 1-2 years of cash handling experience
Preferred
Previous financial institution experience is preferred
Banking experience preferred
Benefits
Bonus and incentive opportunities
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Company
Liberty Federal Credit Union
About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Veech
SVP of Finance / Chief Financial Officer
Mark Winchester
EVP/CLO of Lending
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