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CCS · 3 hours ago

Customer Service Call Center - Pittsburgh On Site - Competitive Wages!

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

CCS is redefining chronic care management through intelligent patient care. As a Patient Advocate Representative I, you will deliver exceptional customer service while handling patient reorders and ensuring satisfaction through effective communication and problem-solving.

InternetRetailSports

Work & Life Balance

Responsibilities

Obtains and process authorizations for reorders

Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation

Ensures patients have all required medical documentation to permit billing of services as assigned

Maximizes patient base through retention efforts and cross-selling via phone

Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients

Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities

Maintains a strong understanding of medical documentation, Insurance requirements and company procedures

Maintains a high degree of confidentiality always due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department