Apex Energy Solutions · 6 hours ago
Customer Service Agent
US-OH-Cincinnati
Full-time
Onsite
Entry Level
1+ years expApex Energy Solutions is seeking Customer Service Agents to join the Champion Window team at their Sharonville headquarters. The role involves managing inbound customer calls, scheduling appointments, and ensuring a quality service experience for customers.
ConsumerConsumer GoodsMarketingSales
Responsibilities
Inbound customer phone calls
Scheduling customer estimate appointments
Assisting customers with service inquiries
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned
Qualification
Required
1-3 years' experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused - structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self-starter
Ability to multi-task
Preferred
Appointments Plus/CRM knowledge a plus
Benefits
Medical/dental/vision/disability coverage
401(k)
Flex spending account
Company
Apex Energy Solutions
A pioneering dealer for next-generation windows and eco-friendly building products, Apex Energy Solutions serves homeowners who value and love the place they call home.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-11-01Acquired
Leadership Team
B
Bryan Kenney
Director of Operations
Company data provided by crunchbase