PNC · 4 hours ago
Branch Manager
Fairfax, VA
Full-time
Onsite
Senior Level
5+ years expPNC is a leading financial services institution, and they are seeking a Branch Manager to oversee branch performance and drive customer loyalty. The role involves managing a high-performing team, ensuring compliance, and delivering a differentiated customer experience in a retail banking environment.
BankingFinanceFinancial Services
No H1B
Responsibilities
Manages priorities through planning and execution to drive all aspects of branch performance
Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being
Creates a differentiated customer experience, making banking easy in an omni channel environment
Leads and influences the agenda of a broad range of eco-system partners
Accountable for risk management and compliance in a complex business environment
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty
Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships
Drives business banking results primarily through business development and community involvement activities
Coaches to consultative selling to drive results and enable customer financial well-being
Has foundational understanding of balance sheet and income statement
Leads, coaches and ensures the delivery of a differentiated client experience
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being
Leads effective problem resolution, making banking easy for customers
Connects all of PNC, delivering a seamless customer experience in an omni channel environment
Drives the employee experience
Responsible for acquiring and retaining talent through effective onboarding, coaching and development
Makes talent development a priority for all branch team members
Ensures employees achieve performance and activity expectations through effective and ongoing performance management
Models PNC values by cultivating and supporting an inclusive workplace
Manages operational, human capital, reputational and business risk
Exercises leadership, authority and sound decision making to mitigate sales practice risk
Ensures compliance with regulatory guidelines and adherence to established policies and procedures
Qualification
Required
5+ years of related experience
At least 2 years of previous supervisory experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Cultivates diverse teams and inclusive workplaces to expand thinking
Role models our values with transparency and courage
Takes action to drive change and innovation that will transform our business
Takes personal ownership to deliver results
Raises the bar with every talent decision and guides the achievement of all employees and customers
Preferred
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
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