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Whitney M. Young, Jr. Health Center · 4 hours ago

Information Associate - Dental (Req 101025)

Albany, NY

Full-time

Onsite

Entry Level

$18.68/hr - $20.26/hr

1+ years exp

Whitney M. Young, Jr. Health Center is committed to providing high-quality healthcare that is affordable and accessible to the community. The Information Associate is responsible for administrative processes and support functions for clinical programs, including patient registration, insurance verification, appointment scheduling, and ensuring compliance with healthcare regulations.

DentalHealth CareMedicalNon Profit

Responsibilities

Assists patients in completing all registration information including, but not limited to demographics, insurance/financial information and case assignment, consents, data collection, and portal signup. Enters aforementioned information into the electronic health record

Verifies insurance information including, but not limited to eligibility for the specific service and visit, copay amount, and PCP/provider

Completes the checkout process including, but not limited to scheduling the next visit as indicated, and provides patients with complete documentation

Follows all payment collection processes including but not limited to payment collection from patients, enters information into the electronic health record, provides patients with a payment receipt, reconciles receipts and any cash collected, and deposits payment into a secure drop box

Handles appointment scheduling/rescheduling/cancellation functions for WYH and community providers while following established protocols; including, but not limited to proper patient identification, provider or specialty specific guidelines, visit type and status usage, visit reason, address and phone verification, case assignment, and/or prescription eligibility

Scans patient information into the correct location within the EHR

Notifies patients of the details and expectations for appointments made (date, time, if special instructions indicated)

Ensures no-show patients at the specialists practice are contacted

Ensures that referrals are addressed in a timely manner

Maintains ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization

Assists patients in completing the application for the sliding fee discount program

Takes messages and sends to the appropriate staff person following established protocols which include but are not limited to handling emergent calls, other defined prioritization, correct patient contact information, and complete and accurate messages

Provides assistance and general information to patients, visitors, or staff as requested in regards to all WYH sites such as hours of operation, services provided, procedures performed, specific information in regards to special event activities, etc

Proactively contacts patients either via phone, fax, letter, etc. as indicated for a variety of purposes, such as appointment changes, data collection, information update

Use paging system when necessary and remains knowledgeable in regards to emergency procedures, codes, and how to reach staff in order to assist during drills or real life situations

Ability to communicate with patients in a professional and equitable manner recognizing our diverse population in regards to differences such as age, gender preference, ethnicity, language, etc

Consistently greets patients in a pleasant manner and communicates any prolonged visit time

Maintains efficient, effective flow of patients by following work flow priorities

Ensures work areas are fully stocked with office supplies and relevant forms

Ensure daily reports are run including forms necessary for downtime procedures

Collects and distributes medically necessary forms to provider staff for patients, eg: disability, pre-employment, school entry, etc. and assists patients when forms are complete

Remains knowledgeable about and completes the procedures related to release of information for patient records

Plans for and demonstrates flexibility in personal workflow in response to unit workload

Maintains responsibility for attendance and punctuality

Assists with orienting new employees

Demonstrates excellence in both internal and external customer service

Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality

Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH)

Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center

Completes all other duties as assigned