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Pierce County Library System · 2 weeks ago

INTERNAL ONLY - CE Library Operations Supervisor & CE Programs and Services Supervisor - MULTIPLE

Tacoma, WA

Full-time

Onsite

Mid, Senior Level

$37.04/hr - $42.94/hr

3+ years exp

Pierce County Library System is seeking leaders for the roles of CE Library Operations Supervisor and CE Programs and Services Supervisor. These positions will oversee library operations, staff development, and community engagement, ensuring high-quality customer-focused services that align with the Library’s strategic plan.

Libraries

Responsibilities

Oversees the daily operations of an assigned library within the Pierce County Library System

Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors

Ensures high-quality, customer-focused library services that align with the Library’s strategic plan

Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination

Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations

Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources

Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships

Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs

Oversees and approves payroll time entries and leave requests, backing up other team members as needed

Ensures compliance with policies, procedures, and service standards

Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards

Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior

Develops and guides staff in providing welcoming and inclusive spaces and services

Guides staff in the successful delivery of information and readers’ advisory services, as appropriate to their role

Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines

Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source

Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints

Oversees maintenance of branch facilities, grounds, and equipment

Submits work orders and coordinates with support departments through completion

Tracks and monitors assigned budgets and produces reports. Aligns spending with system priorities, goals, and core offerings, ensuring responsible stewardship of resources

Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management

Participates in system-wide initiatives and committees

Collaborates with the Operations Coordinators in developing, recommending, and implementing policies and procedures for library operations

Qualification

Library OperationsEmployee SupervisionCommunity EngagementProject ManagementFiscal ManagementMS Office SuiteIntegrated Library SystemDiversityCommunicationTeamworkProblem SolvingLeadership

Required

Combination of education and experience to demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position, which may include:

Bachelor's degree and

Three to five years library or customer service experience, with two years in a supervisory capacity

Must pass a background check

Ability to work evenings and weekends and adapt to schedule changes

Master of Library Science degree from an American Library Association accredited school of Librarianship

Ability to obtain Washington state librarian certification

A minimum of three to five years of librarian experience, with at least three years in a supervisory capacity

Must pass a background check

Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)

Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)

Basic keyboard and alpha/numeric data entry skills

Intermediate PC navigation skills in a Windows based environment; ability to connect to a device and print

Ability to navigate, search and use basic web functions and applications

Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities

Experience with online website content management

Experience with time and attendance systems or processes

Ability to collect, audit, analyze data sufficient to formulate recommendations and make decisions as required by position

Experience in ebook/e-collection and use

Experience with Integrated Library System, Inventory or Data Management system

Ability to document instructions, troubleshoot, and teach basic level MS Office Suite (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities