Bilingual Tech Support jobs in United States
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Valor PayTech · 1 month ago

Bilingual Tech Support

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$46K/yr - $54K/yr
date2+ years exp

Valor PayTech is a company specializing in payment products and services, and they are seeking a Bilingual Tech Support professional. The role involves delivering expert technical support, troubleshooting POS systems, and maintaining strong client relationships to ensure satisfaction and retention.

E-CommerceFinancial ServicesPoint of Sale

Responsibilities

Deliver expert technical support for Valor’s payment products and services
Troubleshoot hardware and software issues related to POS systems and payment terminals
Configure, program, and deploy merchant terminals and software solutions
Respond to merchant inquiries with urgency and professionalism
Build and maintain strong relationships with clients to ensure satisfaction and retention
Maintain accurate records of support interactions and resolutions
Collaborate with internal teams to resolve complex issues and improve support processes

Qualification

Technical support experiencePOS hardware/softwareBilingual (Spanish/English)Microsoft ExcelMicrosoft OutlookQuick learnerCommunication skillsInterpersonal skillsOrganizational skillsDetail-orientedSelf-motivatedAdaptability

Required

Fluent in Spanish and English
Minimum 2 years of technical support or customer service experience
Familiarity with POS hardware/software is a strong plus
Proficiency in Microsoft Excel and Outlook
Excellent communication and interpersonal skills
Highly organized, detail-oriented, and self-motivated
Quick learner with the ability to adapt in a fast-changing industry

Benefits

Health and dental insurance
401(k) with company match
Paid time off and holidays
Career development and advancement opportunities

Company

Valor PayTech

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Valor PayTech is a technology company that provides POS, mobile, virtual terminal, e-commerce, and recurring billing services.
dateFounded in 2019
location
Uniondale, New York, USA
people-size51-200 employees
web-link
https://valorpaytech.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Lovell Minnick Partners
2025-10-01Private Equity

Leadership Team

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Eric Bernstein
Chief Executive Officer
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Daniel O'Connell
Executive Vice President - Chief Financial Officer
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Recent News

Business Wire
eHopper and Valor PayTech Launch Unified Commerce Platform Through Direct Device Integration
2025-12-03
EIN Presswire
Bay State Merchant Services Empowers New England Restaurants with Advanced POS Solutions and Unmatched Support
2025-09-24
GlobalFinTechSeries
retailcloud and Valor PayTech Announce Partnership to Deliver Seamless, Pre-Integrated Payment Solution
2025-07-16
Company data provided by crunchbase