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AIT Worldwide Logistics · 4 hours ago

Forward Staging Service Delivery Manager

Austin, TX

Full-time

Onsite

Senior Level

6+ years exp

AIT Worldwide Logistics is a company that values problem-solving and collaboration to deliver customer satisfaction. The Forward Staging Service Delivery Manager oversees operations for server racks and components, ensuring operational readiness and compliance with customer requirements while managing logistics, inventory control, and vendor relationships.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Own readiness of server racks, cabling, power/network components, and ancillary materials at forward staging sites

Coordinate real-time dispatch to data center locations in alignment with project time lines and service level agreements (SLAs)

Ensure proper handling, storage, and security controls for high-value technology assets, including chain-of-custody documentation

Owns data accuracy within the WMS (Extensiv) of the on-hand inventory

Build and maintain delivery schedules with contingency buffers for site constraints, access windows, and appointment lead-times

Optimize route plans using carrier performance, capacity, and risk data to achieve on-time delivery and cost targets

Track shipments from staging through site arrival; drive proactive exception management and escalation

Implement and manage inventory governance across forward staging locations, including:

Validate Customer Reference details, serials, and condition; stage by project and rack order

Establish daily/weekly cycle counts and reconciliation processes; investigate variances and root causes

Maintain exact rack bill-of-materials (BOM) alignment; control revisions and substitutions

Maintain system-of-record updates (e.g., available, staged, quality control (QC) hold, dispatched, installed) with timestamped audit trails

Enforce ESD, humidity / temperature parameters, physical access logs, and CCTV where applicable

Manage return flows, quarantine zones, and vendor RMA coordination

Drive inventory key performance indicators (KPIs) for accuracy, shrink, dwell time, etc. and publish weekly dashboards to stakeholders

Author and maintain standard operating procedures (SOPs) for staging, inventory control, dispatch, and site hand off; embed continuous improvement and corrective action plans

Conduct site surveys, readiness checks, and post-mortems; standardize lessons learned across locations

Align labor, equipment, and storage capacity for potential forecasted project waves

Serve as the primary operations contact for staging / delivery projects; provide proactive milestone updates and risk mitigation plans

Ensure installation windows are met by coordinating with customer site teams and data center access protocols

Validate liability/insurance coverage applicable to staged and in-transit assets

Enforce security standards, access controls, and documentation requirements; maintain audit-ready records

Execute risk assessments (asset, route, facility) and implement mitigation measures

Responsible for vendor relationships with 3rd party warehouse providers

Proactively sources new vendor partners in key markets not yet serviced in the FSL program

Drives the connected vendor strategy to align KPI's and client visibility with all AIT facilities & systems

Performs other duties as assigned

Complies with all policies and standards

Qualification

Inventory ControlLogistics ManagementService DeliverySupply Chain ManagementData Center OperationsStakeholder CommunicationPlanningSchedulingProblem-Solving