University of Iowa · 2 hours ago
Revenue Cycle Representative (Financial Counseling) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services
Iowa City, IA
Full-time
Hybrid
New Grad, Entry Level
0+ years expUniversity of Iowa is seeking a Revenue Cycle Representative (Financial Counseling) for an entry-level financial services position in the healthcare industry. The role focuses on providing exceptional customer service to patients and families, assisting with financial counseling, and ensuring accurate information regarding patient financial obligations.
EducationHigher EducationUniversities
Responsibilities
Coordinate with clinical department leaders, medical staff and hospital coders to develop treatment plans of care for financially unsecure patients
Provide assistance in educating department leaders, medical staff and other UI Health Care employees on internal policies, changes, and processes such as UI Health Care’s Patient Access Policy and Pre-Service Charge Adjustment Review Team (CART)
Prepare and submit Pre-Service CART forms as well as facilitate Pre-Service CART process
Collaborate with Payor Relations on new agreements for underinsured patients
Verify benefits and provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospitals financial policy
Use knowledge of Current Procedure Terminology (CPT) to generate self-pay and insured estimates for one-time services and treatment plans via the Epic Estimator. Use attention to detail when verifying benefit information from insurance websites as well as Real Time Eligibility (RTE) queries
Provide financial counseling via phone and/or in-person based on the patient’s liability and ability to pay
Advise patients and/or family members about their healthcare accounts, collect appropriate self-pay balances, establish payment arrangements, screen and link patients to the available funding sources such as: Medicaid, COBRA Subsidy program, Immergruen, Healthcare Marketplace, Payment Plans, and external Financing Options
Screen patients, educate and facilitate application process for UI Health Care’s internal financial assistance program prior to receiving care
Identify and assist patients who are unable to pay their estimated liability or who have existing balances
Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers
Be expected to maintain a high-level of accuracy to meet productivity and quality requirements
Identify trends and/or work processes for potential process improvements
Review and analyze report data to provide status updates to leadership
Communicate with providers, payers, patients, internal departments, co-workers and Coordinator’s to resolve issues and take appropriate actions
Qualification
Required
Bachelor's degree; or equivalent combination of education and experience
Minimum 6 months revenue cycle, health insurance or related customer/patient focused service experience
Strong attention to detail and proven ability to gather and analyze data and keep accurate records
Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge
Demonstrated ability to remain professional while managing difficult situations with callers, customers or patients and able handle complex and ambiguous situations with minimal supervision
Self-motivated with initiative to seek out additional responsibilities, tasks and projects
Excellent, professional verbal and written communication skills to provide outstanding customer service and support a 'Service Excellence' environment working with a professional and patient population
Basic knowledge of medical terminology and working knowledge of HIPAA laws and regulations
Preferred
Demonstrated ability to maintain or improve established productivity and quality requirements
Working knowledge healthcare billing and/or Federal and state assistance programs
Bi-lingual skills in a foreign language highly desired (Spanish and/or French highly preferred)
Benefits
5% high−intensity, high−volume patient contact stipend
Company
University of Iowa
On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.
10001+ employees
H1B Sponsorship
University of Iowa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (353)
2024 (300)
2023 (244)
2022 (217)
2021 (201)
2020 (193)
Funding
Current Stage
Late StageTotal Funding
$2.5MKey Investors
Windgate Foundation
2022-08-17Grant· $2.5M
Leadership Team
Kurt H.
Assoc. Professor, E-MBA Business, UI College of Business; Advised 300 companies globally, CEO
Vince Nelson
President & CEO
Recent News
Corridor Business Journal
2025-07-11
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2025-04-09
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2025-02-20
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