Help Desk Manager jobs in United States
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Gigawatt ยท 6 hours ago

Help Desk Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

Gigawatts Electric is seeking a motivated and experienced Help Desk Manager to lead their technical support team in providing exceptional service to customers. In this pivotal role, the manager will oversee daily operations, guide support specialists, and implement best practices for customer support.

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H1B Sponsor Likelynote

Responsibilities

Oversee the help desk team, ensuring high-quality and timely support to customers
Manage and resolve escalated customer issues effectively and professionally
Establish and maintain help desk procedures and best practices to improve service delivery
Monitor help desk metrics and analyze trends to identify areas for improvement
Provide training and support to team members to enhance their technical skills and customer service abilities
Collaborate with IT and other departments to ensure a cohesive approach to customer support
Develop and implement strategies for continuous improvement in the help desk operations

Qualification

IT support experienceLeadership skillsCustomer service excellenceTroubleshooting skillsTeam management

Required

Strong background in IT support
Excellent leadership skills
Passion for delivering outstanding customer service
Experience in overseeing daily operations of a help desk
Ability to manage and resolve escalated customer issues
Experience in establishing and maintaining help desk procedures and best practices
Ability to monitor help desk metrics and analyze trends
Experience in providing training and support to team members
Ability to collaborate with IT and other departments
Experience in developing and implementing strategies for continuous improvement in help desk operations

Company

Gigawatt

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Energy powers civilization, yet the systems behind it are broken.
location
Nashville, Tennessee, US
people-size11-50 employees
web-link
https://gigawatt.ai

H1B Sponsorship

Gigawatt has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Early Stage
Company data provided by crunchbase