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Kairoi Residential · 2 days ago

Assistant Community Director - The Links at Plum Creek

Castle Rock,CO,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kairoi Residential is dedicated to creating exceptional living experiences at multifamily communities. The Assistant Community Director will support the Community Director in overseeing operations including financial management, resident relations, and compliance, ensuring a high-quality living environment for residents.

Property ManagementReal EstateResidential

Growth Opportunities

Responsibilities

You will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more!

You will lead resident relations and retention programs

If any resident concerns or complaints arise, you will be one of the first to help handle and resolve the situation

Maintaining professional resident relationships is important and you will be responsible for starting the lease renewal process with residents

Your primary responsibility is to ensure that residents submit rent payments on time

If there are any delinquent balances, you will be the primary associate responsible for connecting with outstanding balances

You will ensure that all late fees, rental agreement amounts, concessions, etc. are input correctly and collected from residents

You will also prepare any bank deposits

You will assist with the eviction of residents in compliance with a court order and directions of Attorneys and the Regional Manager

When it comes to resident arrivals and departures, you will handle and coordinate the move-in and move-out details

You will accurately process paperwork, maintain resident files, and keep all sensitive information confidential

You will help prepare weekly traffic, renewal, and financial reporting

You will also help ensure that the office team has all of the office supplies necessary for day-to-day success

In the absence of the Community Director, you will carry out any supervisory responsibilities

You will initiate and deliver any resident lease violations, late notices, etc

You will be able to share any organizational policies with the team, ensure that protocol is being followed throughout the day, and notify the Community Director when it is not

You will regularly walk apartment homes in preparation for move-ins to ensure that the make-ready process has been successfully completed

You will also carefully inspect apartment homes upon resident move-out so that Final Account Statements can be accurately prepared and communicated with the former resident

Qualification

Financial managementResident relationsMulti-family housing lawsCustomer serviceAttention to detailProfessionalismPositive attitudeTeam collaboration

Required

2-3 years of industry experience or experience in a related hospitality or customer service environment

Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety

A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates

A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations

High attention to detail

A positive, customer-focused attitude and willingness to serve