First Citizens Bank · 6 hours ago
Director Delivery - CIAM Technology and Fraud Platforms
Phoenix, AZ
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFirst Citizens Bank is undergoing a significant digital transformation to enhance customer experiences. They are seeking a Director of Technology for CIAM and Fraud Platforms to lead the strategy and delivery of technology that ensures secure and seamless customer interactions while combating fraud and financial crime.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting: Digital onboarding and account opening, Login, step-up authentication, and consent, Servicing journeys across web and mobile, Real-time fraud detection and intervention
Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels
Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels
Ensure platforms align with enterprise architecture, security standards, and digital strategy
Lead a number of technology pods, accountable for: Roadmap delivery aligned to business outcomes, Engineering quality, resilience, and security-by-design, Predictable delivery against time, cost, and risk
Embed product-aligned, agile delivery with strong collaboration across Product, UX, Data, and Cyber
Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not point solutions
Drive continuous improvement through automation, CI/CD, and DevSecOps practices
Balance frictionless customer experience with strong authentication, authorization, and fraud controls
Enable risk-based and adaptive authentication aligned to customer behavior and transaction context
Ensure fraud detection capabilities support real-time decisioning with minimal false positives
Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution
Ensure compliance with banking regulations, internal policies, and audit expectations related to: Customer identity and access, Data protection and privacy, Fraud prevention and financial crime controls
Own technology responses to regulatory findings, incidents, and control issues
Ensure platforms meet operational resilience expectations, including monitoring, failover, and recovery testing
Participate in incident response for identity or fraud-related events
Build and lead high-performing teams across engineering, delivery, and platform operations
Develop deep capability in: Digital identity engineering, Fraud analytics and decision platforms, Cloud-native, API-driven architecture
Create clear accountability across pods while fostering strong collaboration and engagement
Actively coach and develop senior technologists and pod leads
Partner with Digital CIAM and Fraud, Security, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans
Provide clear, concise communication to senior executives on delivery status, risks, and trade-offs
Influence prioritization decisions across competing digital initiatives
Qualification
Required
Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
Preferred
10 years technology leadership experience within banking or regulated financial services
Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys
Experience leading multiple agile pods delivering customer-facing technology
Strong understanding of digital banking, operational risk, and security controls
Experience working with third-party vendors and SaaS platforms in a regulated context
Excellent communication and stakeholder management skills
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2025-12-22
2025-12-21
Company data provided by crunchbase