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Gesa Credit Union · 18 hours ago

Mortgage System Administrator II

Richland, WA

Full-time

Hybrid

Mid, Senior Level

$29.90/hr - $49.83/hr

5+ years exp

Gesa Credit Union is committed to empowering communities through the strength of its diverse team. The Mortgage System Administrator II will oversee the administration and optimization of the Mortgage Loan Origination System, ensuring its effective performance and integration with other systems while providing user support and maintaining data integrity.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Manage and maintain the Mortgage LOS (Loan Origination System), ensuring optimal performance

Configure and customize the Mortgage LOS to meet the needs of various business units including origination, processing, underwriting, and closing

Implement and maintain user roles, security settings and system access permissions

Manage integrations between the Mortgage LOS and various vendors (e.g., FNMA, credit/flood providers, partner exports, etc)

Ensure seamless data flow and communication between the Mortgage LOS and integrated systems

Assist in the evaluation and implementation of new technologies and third-party solutions that enhance the Mortgage LOS

Stay up to date with Mortgage LOS updates and releases assessing their impact on current operations

Plan and execute system upgrades, including testing and deployment of new features and enhancements

Manage the Mortgage Service Desk Ticketing System. Provide user support for daily business procedures and troubleshoot complex issues. Escalate unresolved issues in a timely manner to appropriate LOS vendor support

Provides system support for regulatory inquiries/changes and responds to internal/external audits; creates report to extract required data and processes

Work with various business units to gather and document reporting requirements to meet business needs. Create and maintain standard and ad hoc reports for various business units on a daily, weekly, monthly, and yearly basis

Coach, mentor, and train Mortgage System Admin I or other Operations Team Members as needed

Display mutual respect, trust, and dignity, acting in the best interest of the credit union. Lead by example by always displaying solid ethics and integrity

Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge

Willingly perform other job-related projects and duties as assigned, self-initiating assistance to team members when appropriate

Qualification

Mortgage LOS administrationMortgage industry knowledgeData reporting skillsMortgage Cadence experienceTicketing management systemMicrosoft Office proficiencyAdvanced organizational skillsProblem-solving skillsCommunication skillsTeam collaboration

Required

Five (5) years minimum of related experience in mortgage lending and mortgage system administration. An equivalent combination of related education and experience may be substituted for experience requirement

Required experience working in a ticketing management system

Advanced understanding of the mortgage process, terms, procedures, and compliance

Proficient in Microsoft Office Word, Excel, Outlook, Teams, etc

Valid Driver's License is required