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Knowtex · 4 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $70K/yr

2+ years exp

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. As the Customer Support Specialist, you will manage support tickets and inquiries, ensuring they are categorized, prioritized, and resolved efficiently while collaborating with internal teams and enhancing support processes.

B2BElectronic Health Record (EHR)Health CareHospitalMedicalSoftware

Responsibilities

Design clinical workflows optimized for ambient documentation across specialties

Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties

Validate AI-generated notes against E&M coding requirements and MDM levels

Lead Epic Community Connect and Nordic partnership implementations

Train clinical staff on best practices for voice documentation

Develop specialty-specific implementation playbooks

Collaborate with ML teams to improve clinical accuracy and relevance

Support Clinical Decision Support (CDS) Console deployments

Analyze documentation patterns to identify optimization opportunities

Interface with EMR vendors for certification and integration requirements

Qualification

Customer support experienceClinical documentation knowledgeHealthcare operations understandingTraining skillsReact/Postgres experienceVoice recognition toolsProject management skillsStakeholder managementTicketing systemsPrompt engineeringFederal healthcare systems