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Oregon Department of Human Services · 1 hour ago

Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required

Beaverton, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The Oregon Department of Human Services is committed to equity and diversity and is seeking a Branch Operations Support (Public Benefits Specialist, Entry) to empower individuals and families through Self Sufficiency Programs. This role provides vital support to customers, clarifying policies and assisting with urgent needs such as SNAP benefits.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department

Support the infrastructure of the office by supporting the day-to-day operation

Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns

Assisting Oregonians through a trauma informed lens

May include financial desk responsibilities

Providing support for the business functions within the office

Qualification

Customer service experienceBilingual English/DariMicrosoft Office applicationsData entryEmpathyRespect for diversityActive listening

Required

Bilingual in English and Dari (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position)

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service

An equivalent combination of education, training, and experience relative to the class concept

Experience with managing front desk operations while ensuring a welcoming and organized environment

Experience with gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options

Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients

Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication

Experience with processing detailed data accurately and efficiently in support of program or organizational goals

Customer service experience demonstrating active listening, empathy, and respect for diverse clients

A valid driver's license and acceptable driving record are required for this position