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STAR Financial Bank · 2 hours ago

BRANCH MANAGER - FRONTAGE RD.

Columbia City, IN

Full-time

Onsite

Mid, Senior Level

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service and personalized banking solutions. The Branch Manager II is responsible for overseeing daily operations, managing staff, ensuring compliance, and driving new business growth within the branch.

Banking

Work & Life Balance

Responsibilities

Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures

Ensures that operating procedures are followed

Maintains and updates knowledge relating to changes in Bank products, services and procedures

Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments

Ensures that all employees are adequately trained and cross-trained in appropriate functions

Responsible for appearance and operation of the physical branch location

Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases

Generates new business to assist in meeting or exceeding sales, growth and profitability goals

May be required to conduct or participate in activities for generating new business such as sales calls and special events as part of the bank’s overall strategic plan

Implements strategies to achieve goals established for office

Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs

Generates, completes, and closes consumer loans

Responsible for promoting and supporting the Customer Solutions Center and other delivery channels

Serves as back up for Personal Banker I/II duties and/or phone customer sales inquiries

Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship

Responsible for the orientation/mentoring of new team members

Serves as liaison to the Service Center and Branch Administration department

Confers with appropriate departments to resolve issues

Actively participates in civic and/or social organizations and other community organizations

Qualification

Sales managementCustomer serviceOperational managementTechnical proficiencyMicrosoft Office SuiteCommunication skillsAttention to detailOrganizational skillsConfidentiality

Required

Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures

Ensures that operating procedures are followed

Maintains and updates knowledge relating to changes in Bank products, services and procedures

Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments

Ensures that all employees are adequately trained and cross-trained in appropriate functions

Responsible for appearance and operation of the physical branch location

Generates new business to assist in meeting or exceeding sales, growth and profitability goals

May be required to conduct or participate in activities for generating new business such as sales calls and special events as part of the bank's overall strategic plan

Implements strategies to achieve goals established for office

Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs

Generates, completes, and closes consumer loans

Responsible for promoting and supporting the Customer Solutions Center and other delivery channels

Serves as back up for Personal Banker I/II duties and/or phone customer sales inquiries

Ensures that branch staff effectively matches customer's needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship

Responsible for the orientation/mentoring of new team members

Serves as liaison to the Service Center and Branch Administration department

Confers with appropriate departments to resolve issues

Actively participates in civic and/or social organizations and other community organizations

Proven results in an inside sales capacity

Ability to provide superior customer service through face to face and phone conversations

Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology

Ability to turn a low production office into a high production office

Excellent oral and written communication skills

Strong attention to detail

Strong organizational and follow-up skills

Ability to prioritize workload and meet required deadlines

Ability to maintain a high level of confidentiality in every aspect of this position

Intermediate computer skills, including Microsoft Office Suite products