Revolution Mortgage · 9 hours ago
HELP DESK SPECIALIST
Westerville, OH 43082
Full-time
Hybrid
Mid Level
3+ years expRevolution Mortgage is seeking a Help Desk Specialist to create a meaningful and collaborative lending experience for their customers. The role involves managing IT Help Desk support cases and assisting employees or customers with technical issues related to computers, software, or systems.
CreditFinancial ServicesLendingMortgage
Responsibilities
Respond to help desk tickets and troubleshoot hardware, software and network issues
Escalate unresolved tickets and issues to senior IT staff or third-party vendors
Monitor ticket queues and ensure timely follow-up and closure
Assist with IT projects
Configure new devices, install software, and ensure employees have the right access and permissions
Qualification
Required
High school diploma or Associate or Bachelor's degree in IT or Computer Science
3+ years of IT and help desk experience
Experience with ticketing systems
Excellent communication and multi-tasking skills
Ability to work in a contributing team environment
Preferred
Mortgage industry experience is preferred
Company
Revolution Mortgage
Revolution Mortgage is a financial solution provider that offers refinancing and home purchase loans at affordable rates for home buyers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Grothouse
Chief Executive Officer
Dave Lukacsko
Director/Co-Founder
Recent News
EIN Presswire
2025-08-29
2024-04-06
Company data provided by crunchbase