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DSG Supply · 4 hours ago

Inside Sales Associate - Mechanical

Fargo, ND

Full-time

Onsite

Entry Level

$19/hr - $32/hr

3+ years exp

DSG Supply is seeking a Mechanical Inside Sales Associate in their Fargo, ND location. The role involves managing customer orders, providing technical support, and ensuring excellent customer service while maintaining inventory and counter displays.

Consumer ElectronicsElectronicsManufacturingReal Estate

Growth Opportunities

Responsibilities

Serve as a primary facilitator for customer orders

Assist customers in a professional manner with product inquiries

Write (and occasionally assist to fill) orders accurately and in a timely manner

Generate customer quotations and follow up on quotes requested

Provide trouble-shooting and technical support

Work with other sales team members to resolve customer service issues in a timely manner

Restock the counter area according to product brand and location

Monitor product inventory and cull damaged product

Maintain a clean and appealing counter display area

Identify and encourage the sale of additional products as applicable

Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc

Perform other duties as assigned

Qualification

Product knowledgeTechnical supportCustomer serviceEclipse ERP experienceAnalytical skillsRelationship buildingInterpersonal skillsAttention to detailActive listeningProblem solvingProject managementOrganizational skills

Required

A high school diploma or equivalent

Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing, and/or HVAC products

Excellent relationship building skills

Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)

Strong attention to detail, paired with the ability to multi-task

A knack for active listening to determine customer needs and maintain strong relationships

Superior problem solving, project management, and analytical skills

A high proficiency with computers

The ability to plan, prioritize and organize work effectively

The physical ability to frequently lift & load items weighing up to 60lbs

Preferred

Experience in Eclipse or other ERP systems

Benefits

100% employee owned

Personal and professional development opportunities

Unlimited growth potential

Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances

Comprehensive benefits package, including medical, dental, and vision

Life insurance

Short- and long-term disability

Health Savings Account (HSA) with employer contribution

Various family planning and childcare savings opportunities

Paid parental leave

Adoption assistance

Infertility assistance

Dependent Care Flexible Spending Account (DCFSA)

Multiple retirement savings opportunities, including a 401(k) with employer match

Discount on all DSG-supplied products

Paid volunteer hours in addition to PTO

Company

DSG Supply

As one of the most diverse independent wholesale distributors in the region, DSG supplies a broad range of products and solutions from leading manufacturers to professionals in the electrical, plumbing, HVAC, communications, utility, automation, waterworks, and onsite sewer and well industries.

Founded in 1898

Monticello, Minnesota, USA

1001-5000 employees