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CUSB BANK · 18 hours ago

Financial Services Representative

Shell Rock, IA

Full-time

Onsite

Entry Level

1+ years exp

CUSB Bank is a family owned, community minded institution that has been around for over 135 years. The Financial Service Representative (FSR) role is responsible for delivering superior customer service in assisting customers with account needs and conducting financial transactions.

BankingDebit CardsFinancial ServicesWealth Management

Responsibilities

Provide exceptional customer service at every opportunity, including making customers aware of our fantastic products and services

Exercise discretion, judgment and initiative

Assisting customers with account needs including the opening and maintaining of all retail accounts and servicing of electronic banking services

Handle and balance a cash drawer per bank procedures and guidelines

Process checking and savings transactions; mortgage and retail loan payments; and Mastercard/VISA transactions

Assist customers with gift cards, cashier’s checks, money orders, and savings bonds

Assist customers with renting and entry to their safe deposit box

Cross-train within the department and ability to work as FSR or Teller at any given location as may be required

Qualification

Customer serviceMicrosoft OfficeMath skillsCommunication skillsEnglish proficiency

Required

High school diploma or general education degree (GED) or one to two years of relevant experience and/or training or equivalent combination of education and experience

Ability to operate the following equipment: PC and printer, telephone, calculator, copy and fax machines

Working knowledge of Microsoft Office, i.e. Word, Excel, and Outlook

Demonstrate math skills as required to this position which includes adding, subtracting, multiplying, and dividing

Oral and written communication skills as appropriate to this position

Ability to read, write and speak the English language

Ability to write reports, business correspondence, and procedure manuals

Reasonably regular and predictable attendance