PNC · 3 hours ago
Customer Service & Support Representative - CCC Eastern/Central Time Zones
United States
Full-time
Remote
Entry Level
$26K/yr - $55K/yr
1+ years expPNC is a company that values its people as its greatest differentiator and competitive advantage. They are seeking a Customer Service & Support Representative who will provide routine service support to customers, addressing inquiries regarding products and accounts while maintaining high levels of customer satisfaction.
BankingFinanceFinancial Services
No H1B
Responsibilities
Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers
Delivers CARES model to customers and service partners
Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
Resolves customer service inquiries and issues
Recommends appropriate solutions
Refers complex or reoccurring issues
Maintains high levels of customer satisfaction consistent with PNC's core values
Demonstrates commitment to quality through customer and service partner interactions
Documents customer interactions and completes service requests to minimize customer effort or additional action
Qualification
Required
High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
A dedicated and confidential work space which includes a door that can be closed for privacy
Typically <1 year of related experience
In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
Preferred
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Accuracy and Attention to Detail
Customer Experience Management
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Knowledge of a Specific Customer Support Function
Managing Multiple Priorities
Problem Solving
Products and Services
Tech Savvy
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
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2025-12-20
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2025-12-20
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