Allied Universal · 6 hours ago
Senior Director of Operations - PACE
Dallas, TX
Full-time
Onsite
Director/Executive
6+ years expAllied Universal® Compliance and Investigation Services is a global leader in insurance claim investigation, providing dynamic opportunities for professionals in the field. The Senior Director of Operations - PACE will oversee the customer service functions and quality control of investigative products, ensuring that client objectives are met and maintaining high standards of service and compliance.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Oversight of SIU (Special Investigative Unit) Investigations team associated with the PACE contract
Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases
Provide consultation to the client using independent discretion to develop and implement an efficient, effective, and ethical investigation of an insurance claim
Ensure adherence to clear guidelines regarding company policies on privacy, compliance, and ethics
Ensure independently that the investigators assigned to complete the investigative tasks requested by the client have been given clear instruction on the client’s expectations at the time the case is approved
Maintain quality control after investigation is completed, ensuring that all client’s objectives have been addressed and achieved, and the billing applied to this work product falls within the standard billing schedule or client contract rates
Ensure team meets “reopen” sales goals on a monthly basis, creating accurate funding records for all items billable to the client
Use sound management, discretion, and independent judgment to resolve conflicts between clients and/or investigators
Handle customer complaints (negotiating as needed) and forward field operational issues to appropriate Vice President as needed
Provide daily updates to the clients within one business day after an investigative task has been completed, or per the client’s updating protocols set forth in a contract (if applicable)
Timely document follow up communication to clients after the final work product has been delivered; this communication is to ensure client satisfaction and determine if any additional investigation is required
Meet clients’ completion due dates and provides client recommendations on current cases for future work
This individual must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators. Must routinely meet the established standards of performance and compliance for this position in the areas of generating revenue, minimizing CCBR (closed case budget remaining), and minimizing service reviews (credit memos), while ensuring superior customer service and a quality investigative product
Qualification
Required
Must possess one of the following: Bachelor's degree in Healthcare Administration, Nursing, or Business; Associate's degree in Healthcare Administration, Nursing, or Business and a minimum of eight (8) years of related experience in a healthcare leadership role
Minimum of three (3) years managing or directing an SIU insurance investigation program
Minimum of six (6) years of experience in a progressive healthcare leadership role
Ability to think strategically, make timely decisions and implement change
Ability to remain highly productive in a changing environment, possess strong attention to detail and well-developed organizational skills, and maintain a high level of discretion
Demonstrated proficiency in using subscription databases to search for relevant information on investigative assignments in support of the technical and professional staff of the SIU
Outstanding written and oral communication skills
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
Preferred
Broad, general understanding of financial implications of managerial decisions and impact to the organization
Ability to represent the company in a professional manner at all times during employment; never compromising the company's core values of integrity, morals, values, or code of ethics
Benefits
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Seven paid holidays annually, sick days available where required by law
Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
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