Roo · 3 hours ago
Client Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $28/hr
2+ years expRoo is a veterinary staffing platform on a mission to empower animal healthcare professionals. They are seeking a Client Support Specialist to facilitate positive user experiences for veterinarians, hospitals, and technicians on their platform.
FreelanceHealth CareHospitalVeterinary
Responsibilities
Be one of the point-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc
Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses
Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed
Facilitate and help to manage potential call outs with current processes in place
Proactively document rainy day scenarios as encountered and share any key learnings with the team
Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately
Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed
Qualification
Required
2+ years experience in client/customer support, ideally in an early-stage start-up environment
Proactive, organized and accurate in all internal and external company communications
Excellent communication & organizational skills
Familiar with customer support tools/software
Timely and efficient in task accuracy and completions
Flexible & agile, ability to pivot quickly
Driven to improve processes/ communications
Excited to join an ever growing team of professional diverse individuals
Preferred
Vet technician/animal healthcare industry experience a plus
Benefits
Accelerated growth & learning potential.
Stipends for home office setup, continuing education, and monthly wellness.
Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
401K
Unlimited Paid Time Off.
Paid Maternity/Paternity and reproductive care leave.
Gifts on your birthday & anniversary.
Opportunity for domestic travel, including for regional team building events.
Company
Roo
Roo is an online veterinary relief service platform that allows vet professionals to secure freelance work.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.65MKey Investors
Jackson Square VenturesFloodgate
2022-09-02Series A· $11M
2021-05-07Seed· $5.65M
2020-01-09Debt Financing
Leadership Team
Lisa Hu
Co-Founder, Former CEO
Recent News
Company data provided by crunchbase