Apply on Employer Site

Virginia Garcia Memorial Health Center · 3 hours ago

Mobile Health Program Supervisor

Hillsboro, OR

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Virginia Garcia Memorial Health Center is dedicated to providing high quality, comprehensive primary health care to underserved communities. The Mobile Health Program Supervisor plays a crucial role in facilitating access to care for marginalized populations by providing operational leadership and direct supervision to a community-based care delivery team.

Health CareNon Profit

Responsibilities

Organize and manage mobile team members huddles and escalate issues appropriately to Mobile Health Program Manager (MHPM)

Facilitate mobile team meetings

Develop and maintain professional, service-oriented working relationships with patients, community partners, leadership team, and mobile program employees

Maintain a mobile visual management electronic “whiteboard.”

Participate actively in mobile leadership team decision-making

Investigate operational problems and workload distribution issues with MHPM

Investigate patient and provider/staff complaints and develop appropriate action plans regarding customer service, quality assurance, and compliance issues, collaborating with HR, the Quality Assurance Manager and the Chief Corporate Compliance Officer, when applicable

Ensure mobile unit and associated spaces, including those in community partner facilities provide a safe and confidential setting for prospective mobile patients to request and receive services

Maintain an orderly and professional working atmosphere

Manage clinical and office supplies as delegated by MHPM

Deploy support staff to ensure the needs of all mobile activities and events are met. Collaborate with MHPM to ensure staff coverage and assignments across program

Effectively communicate and model VG’s mission and values to staff and clients

Prepare for and present occasional program updates and data for Senior Leadership Council and Board of Directors in collaboration with mobile leadership

Monitor to ensure that interpretation services are scheduled accurately for both in-person and Video Remote Interpreting (VRI) services

Assure mobile program staff are accessing Uber Health, flex fund, and other patient support services effectively and in accordance with eligibility requirements

Provide supervision, coaching, development, and performance management of all permanently assigned mobile health program staff, excluding licensed practitioners. This may include clinical and front office support staff including medical assistants and RNs

Coordinate the hiring process and exercise final hiring authority for mobile support staff

Maintain staffing targets for the team and ensure adequate daily coverage of staff

Work with the Registration and Interpretation Services Program Manager (RIS) to assure that mobile staff perform registration and customer service accurately and in a timely manner

Be present to mobile health staff either remotely (from another site) or in person

Hold a 1:1 check-in with each team member at least monthly

Communicate performance expectations to staff

Provide annual performance reviews and support staff development for direct reports

Manage and address interpersonal dynamics and differences effectively; collaborate as needed with MHPM to resolve team member performance issues

Adhere to performance management expectations as provided through the progressive discipline process

Lead and develop staff by role modeling professional practice and customer service skills

Lead the mobile health staff toward compliance with all VGMHC’s policies and procedures

Implement and sustain a customer-focused environment through care team staff training and positive reinforcement, consistent recognition, and performance management

Ensure appropriate, accurate, and timely management of employee timecards and time off requests

Orient new mobile program staff to their roles, including the development of training plans, assisted by the VGMHC Organizational Development Department, Quality Department, and EHR support

Review standard work with staff and monitor that they understand and perform to plan

Work with MHPM and Director of Operations to ensure compliance with HRSA and state program requirements and to prepare for and host site visits as needed

Facilitate mobile role-based, team, and department meetings in collaboration with MHPM

Provide support and oversight for clinical staff for clinical compliance module completion and the CLIA and VFC competency checkoffs

Act as primary contact and support for internal audits and prepare for bi-annual C-Qual site visits

Create and implement processes to ensure compliance with “back-office” programs such as vaccine administration and management and laboratory quality assurance compliance

Assure compliance with all pharmacy policies and regulations for clinic dispensed medications, including supporting procedures for inventory, tracking, and medication reconciliation compliant with 340B

Identify training needs of clinical staff and coordinate with clinical training team to meet these needs

Provide Epic support to team members; function as an EPIC ‘Super-User.’

Address mobile program quality outcomes, including quality measures and access data, and address progress and improvement

Participate in quality improvement activities which support patient access management outcomes

Post weekly and monthly data to mobile “whiteboard” – be the team’s data expert

Consistently monitor access and productivity with each mobile site. Report on KPMs with MHPM

Lead and promote mobile innovation efforts that address population health goals and the biopsychosocial needs of mobile populations

In collaboration with MHPM, promote and lead process improvement efforts through PDSA cycles, value stream mapping, and other lean methodologies

Work with team members to pull data reports; help to prioritize quality and access measures for the team to focus on

Develop staff training, coaching and workflows to improve outcomes in organizational metrics with particular focus on access and population health

Ensure daily coverage and monitor that daily tasks are being completed in a timely manner

Perform other duties as assigned

Qualification

Electronic health record systemsSupervisory experienceBilingual English/SpanishMicrosoft Office proficiencyOrganizational skillsCustomer service skillsEthical behaviorRespectCommunication skillsProblem-solving skillsTeamworkInitiativeConfidentiality

Required

Committed alignment with VGMHC's mission, vision, and values

Valid driver's license, reliable transportation, safe driving record, and insurance coverage required

Ability to remain calm and professional when faced with difficult situations or emergencies

Effective organizational, time management and delegation skills

Ability to recognize problems, collect data, and establish facts

Ability to embrace change and innovation when appropriate

Ability to effectively present information and respond to questions and requests from patients, coworkers, and community members, including public speaking to groups of all sizes

Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Ability to effectively communicate direction, instruction, and guidance to staff

Ability and willingness to work at multiple locations across the broad VGMHC service area

High school diploma or general education degree required

One year experience in supervisory or lead position required

Preferred

Bilingual English/Spanish preferred (spoken and written)

Knowledge of electronic health record systems (OCHIN Epic or Epic) is preferred, and competency is expected to be acquired within an appropriate timeframe

MA accreditation, LPN certification, AA/BA degree in a related healthcare field with two years relevant healthcare experience preferred

Bachelor's degree in a relevant field preferred