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Modula USA · 10 hours ago

Technical Trainer

Lewiston, ME

Full-time

Hybrid

Entry Level

1+ years exp

Modula USA is the leading US manufacturer of vertical lift modules and automated storage systems. The Technical Trainer will develop, coordinate, and conduct technical training programs for installation and service of Modula equipment to technicians and customers.

LogisticsManufacturingSalesSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Delivers training classes at Modula location or on customer sites, as required

Creates training plans for technicians

Reviews and analyzes customer requirements for training

Performs skills evaluations for staff and customers and maintains training records

In coordination with the Training Supervisor: creates training curriculum and continually reviews training documentation for accuracy

Provides safety training and promotes site safety for internal & external technicians

Builds dealer relationships with timely and effective training initiatives

Provides continued mentoring for internal & external technicians

Provides active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and/or issues

Provides technical phone support

Manages personal schedule, expense reports, reporting of hours, and travel arrangements

Performs other duties as assigned

Qualification

Technical training deliveryElectro-mechanical experienceAnalytic skillsMS Office proficiencyCommunication skillsLeadership skillsProblem-solving skillsTeamwork

Required

The ability to obtain a passport and pass security screenings for secure military and Department of Defense sites is a must

Strong analytic and problem-solving skills and excellent verbal and written communication skills

Minimum of one (1) year of relative experience required

Advanced knowledge of training and training delivery

Ability to represent Modula off site and exercise discretion and independent judgment with respect to Modula's machines

Minimum education of a high school diploma required

Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software

Travel up to 60% is required as our customers are located throughout the USA

Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required

Ability to work within a cross functional team and provide support and assistance to all members of the team

Must be able to pass background check and drug screening

Preferred

Electro-mechanical experience is highly preferred

Experience in the VLM/ARS industries is a plus

Experience developing and delivering technical training is a plus

Vocational school diploma or higher in related field is preferred

Company

Modula USA

Modula designs and produces automated storage solutions that dramatically boost productivity and accuracy, reduce storage space requirements, and enhance worker safety and job satisfaction.

Founded in 1987

Lewiston, Maine, USA

201-500 employees