Jobs via Dice ยท 6 hours ago
Microsoft Dynamic365CRMArchitect
Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expINNOVIT USA INC is seeking a Microsoft Dynamic365 CRM Architect to lead the design and implementation of Microsoft CE applications. The role involves managing a team of developers, ensuring successful project delivery, and advising leadership on current trends in Microsoft CE applications.
Computer Software
Responsibilities
Study and understand the PTC s current, plus desired, Microsoft CE application, configurations, and technologies
Coordinate changes and designs to the CBOS and UBOS, plus the PTC s other technologies, ensuring they meet PTC s needs and follow standards and policies
Architect and build a roadmap for delivery
Assign work and manage and mentor a team of CRM and full stack developers
Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project
Advise PTC leadership on current trends in Microsoft CE applications and functionalities
Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders
Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making
Architect, and Develop Microsoft CE customizations and configurations to meet PTC s functionality needs
Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem
Act as an expert for Data Migration to Microsoft CRM
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC
Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients
Lead and participate in project team activities for system work efforts related to enterprise systems
Work independently to accomplish the tasks and duties assigned
Adhere to and follow all PTC standards, policies, and procedures
Utilize various software and/or technology tools to perform job duties
Perform tasks and other duties as related to this position and role and assigned by the PTC
Qualification
Required
10 years of Microsoft CE application software systems implementation experience
10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services
5 years as a Microsoft certified FastTrack solution architect for business applications
2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications
Delivered 2 projects as a certified FastTrack project for Business Applications
Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment
Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction
Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies
Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems
Proven implementation experience in developing integrations with ERP systems and data repositories
Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled
Strong understanding of Human Centered Design Approach for product development
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint
Proficient in the Microsoft ADO Testing Module
Equivalent combination of education and/or experience may be accepted
Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect
Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect
Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience
Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment
Microsoft certified solution architect for business applications
Strong experience develop/deploy solutions using D365 CE and Power Platform. Leveraging AI & Machine Learning to build business applications
Payment processing including digital wallets, peer-to-peer payment methods, w/ social media, Natural Language IVR, ChatBOT and contact center systems
Microsoft MVP for award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio
Azure AI Fundamentals certification or similar AI or Machine Learning certifications
Microsoft Dynamics related Certifications
Bachelor s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted
Preferred
Enterprise Business Solutions, specifically SAP projects
ITIL / ITSM practices and methodologies
Company
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