Michaels Stores · 5 days ago
Partner Success Manager
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expMichaels Stores is a leading destination for creativity and celebration in North America. The Partner Success Manager is responsible for maintaining enterprise project plans, ensuring the alignment of projects with strategic objectives, and providing excellent service to clients to drive satisfaction and long-term relationships.
EducationMarketplaceRetail
Hiring Manager
Sarah Bragdon
Responsibilities
Manage the day-to-day operations of programs, coordinating tasks, and delegating responsibilities
Track program performance against established metrics, analyzing data, and reporting on progress to stakeholders
Support the day-to-day operations and processes related to program execution, including maintaining program documentation and coordinating meetings
Assist maintaining project plans by reviewing design, specifications, and plan, scheduling changes, and recommending actions
Assist Business Program Manager to deliver projects related to technology within their backend systems like order management, merchandising, inventory, logistics, manufacturing execution system, transportation management, supply chain order visibility, etc
Assist maintaining Capital Plan for Artistree
Build and maintain positive relationships with clients and understanding their needs, facilitating communication among various internal teams and external partners
Use established project management methodologies/tools to successfully manage complex scopes of work. Perform financial management of the project: budgeting & forecasting, cost-benefit analysis etc
Evaluate, document, and improve process flow to achieve greater efficiencies in manufacturing operations and document process steps to improve operator performance and training
Assist in identifying and implementing continuous improvement initiatives within program management processes
Partner with product and technology teams to define requirements for systems capabilities that improve the order fulfillment experience and scale processes to support highly seasonal volume fluctuation
Develop forecasts, cost models, and capacity plans, dissect customer feedback to drive decision making, measure performance of the manufacturing network, and identify the opportunities to drive improvement
Assist supply chain team to manage capacity and inventory availability to support the forecast provided by enterprise accounts. Help with prioritizing order needs as they arrive to ensure on-time deliveries meet or exceeding enterprise account expectations and help with the growth strategy
Qualification
Required
Bachelor's degree in business administration, or equivalent work experience
Excellent computer skills that include Microsoft Office, Excel, Word, PowerPoint, Outlook and Sales/Finance account software
2+ years of Project or Program management in Enterprise field
Excellent oral and written communication skills
Strong ability to multi-task and prioritize workload
Have functional knowledge and understanding within an information systems discipline
Proven ability to manage multiple, competing priorities simultaneously
Strong project management experience with a proven track record of working cross-functionally
Clear, precise communication is important for this role as this is client facing role
Strong data extraction, analytical and problem-solving skills
Ability to think strategically and execute methodically
Must be able to quickly understand new information
Good problem-solving skills are a must
Travel 15-30%
Benefits
Health insurance (medical, dental, and vision)
Paid time off
Tuition assistance
Generous employee discounts
Company
Michaels Stores
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
10001+ employees
H1B Sponsorship
Michaels Stores has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (57)
2023 (53)
2022 (102)
2021 (37)
Funding
Current Stage
Late StageTotal Funding
$119.66M2021-03-03Acquired
2009-07-02Series Unknown· $119.66M
Leadership Team
Derek Hornsby
Executive Vice President, Chief Supply Chain Officer
Brynn Evanson
Chief Human Resources Officer
Recent News
2023-02-20
Company data provided by crunchbase