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Park Community Credit Union · 1 day ago

Video Teller (ITM)- Part Time

Louisville, KY

Full-time, Part-time

Hybrid

Entry Level

1+ years exp

Park Community Credit Union is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. They are seeking an Interactive Services MSR to provide essential support to members by handling financial transactions and inquiries through remote service channels, ensuring compliance with policies, and maintaining up-to-date knowledge of products and services.

BankingCreditFinancial Services

Work & Life Balance

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed

Post transactions to member accounts and maintain member records

Utilizing the Interactive Teller Machines (ITM), welcome members and provide routine information concerning accounts and services; directs members to branch staff for specific transactions or services unable to be performed by the ITM

Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions

Remain abreast of the ITM technology and delivery methods as they develop and/or change

Achieve individual goals and assist in reaching established department goals

Engage in conversations with members on Park’s products and services, when applicable

Keep manager informed of issues that may arise with the ITM when serving members

Perform other duties as assigned

To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: • Vibrant Connections • Inclusive Excellence • Bold Compassion • Endless Empowerment

To provide friendly, professional and accurate service and support to all members and coworkers

To engage in conversations with members on the credit union products/services focused on meeting the member's financial needs

Provide clear communication through the Interactive Teller Machines for ease of use for members

To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error

To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance

To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately

Qualification

Interactive Teller Machines (ITM)Financial transactions processingVerbal communicationCustomer serviceTeamwork

Required

One year to three years of similar or related experience

A high school education or GED

Courtesy, tact, and diplomacy are essential elements of the job

Must have excellent verbal communication skills

Benefits

25 Flex days

Company

Park Community Credit Union

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.

Founded in 1965

Louisville, Kentucky, USA

201-500 employees