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Hawk Ridge Systems · 6 hours ago

Technical Support Engineer I

Portland, OR

Full-time

Hybrid

New Grad, Entry Level

$23.80/hr - $29.81/hr

Hawk Ridge Systems is a leading 3D Design Software & 3D Printing Reseller seeking a Technical Support Engineer. The role involves providing technical support for CAD applications, developing expertise in SOLIDWORKS, and maintaining communication with customers to resolve technical issues.

Industrial EngineeringManufacturing

Responsibilities

Provide CAD (not IT) technical support to external customers in a post-sales capacity

Develop and maintain technical expertise in SOLIDWORKS applications

Learn new skills and applications as new products are launched

Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases

Qualification

SOLIDWORKS3D CAD applicationsMechanical EngineeringCustomer relationsMicrosoft Operating SystemsMS OfficeTCP/IP troubleshootingTechnical communicationProblem-solving

Required

Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required

Strong proficiency in SOLIDWORKS

Must have experience working in parts, assemblies, and drawings in a CAD environment and be able to model/create a 3D part in CAD

Real-world insight & knowledge of the role of 3D CAD applications in industry

Strong verbal and written technical communication skills (English) as well as excellent customer relations skills

Strong familiarity with Microsoft Operating Systems & MS Office products

Self-starter with the ability to take initiative and accomplish tasks

Possess excellent problem definition and problem-solving skills

Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour)

Preferred

Experience with TCP/IP troubleshooting

Experience with Inventor or Creo

Benefits

Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance

401(k) plan with Company Match

Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!

Paid Parental Leave

Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers

Amazing Growth Opportunities provide unlimited opportunities for Career Development

Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices