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Legal & General America · 6 hours ago

Forecasting & Performance Specialist

United States

Full-time

Remote

Senior Level

$91K/yr - $125K/yr

5+ years exp

Legal & General America is a recognized market leader of term life insurance, focused on transforming their business through innovation and technology. The Forecasting and Performance Specialist will be responsible for planning resource requirements and tracking operational efficiency, working closely with various business areas to deliver insights through complex data analytics.

ConsultingFinancial ServicesInsuranceLegalLife Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Capture and plan all activity that has a potential to influence Operational performance

Build and own forecasting and capacity models both back office and telephony modelling, both tactical and strategic

Identify opportunities to improve the accuracy of forecasting and headcount planning

Maintain models used to plan resources and analysis in long term business decisions

Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency

Support contact center projects providing tactical and strategic plans to meet the business requirements

Develop and maintain world class stakeholder relationships that enable business and customer demand success

Provision of both performance and demand insight that informs decision making and strategy setting

Qualification

Forecasting modelsData analyticsOperational efficiencyWFM toolsSQL/VBAStatistical modellingStakeholder managementAnalytical thinkingCommunication skillsOrganizational skillsCollaboration

Required

5+ years experience in operational roles with delivery track record

Experience of working to targets to improve customer, people or cost metrics

Experience of identifying and making improvements in operational customer facing environments

Experienced user of planning techniques and related tools including WFM, Sql/VBA and MS excel

Experience of complex statistical modelling

Strong analytical/critical thinking skills

Strong stakeholder management skills

Ability to collaborate and engage people in change

Outstanding verbal and written communication skills

Self-starting to find and deliver on opportunities

Strong organizational skills

Demonstrated proficiency in Microsoft Office Suite and process documentation/modelling tools

Ability to function in a fast paced environment

Flexible with regard to work hours and overtime

Preferred

BS/BA Degree in Business or IT

Experience in life insurance industry

Candidates local to the Frederick, Maryland area

Benefits

Health, life, and dental insurance

401K with company match up to 6%

Pension package

Generous time off

Wellbeing initiatives throughout the year

Professional development

Company

Legal & General America

Legal & General is a financial consulting agency that specializes in life insurance and retirement services.

Founded in 1836

Frederick, Maryland, USA

501-1000 employees

https://www.lgamerica.com/

H1B Sponsorship

Legal & General America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (1)

2021 (2)