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U.S. Bank · 12 hours ago

CPS Technical Help Desk Representative

United States

Full-time

Remote

Entry Level

$22.50/hr - $30/hr

2+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Technical Helpdesk Representative role supports clients with their commercial credit card programs by providing technical assistance and ensuring a positive client experience.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Supporting U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat

Ensuring a positive client experience with our online commercial card management platforms

Addressing client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction

Supporting Federal Government accounts

Operating a 24-hour, 7 day a week support center model

Covering nights, weekends, and holiday shifts as needed

Qualification

Customer Service ExperienceProblem-Solving SkillsMicrosoft Office ProficiencyVerbal Communication SkillsTime Management SkillsInterpersonal SkillsNegotiation SkillsWritten Communication Skills

Required

High school diploma or equivalent

Two to three years of experience within Customer Service

This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks

This team operates a 24-hour, 7 day a week support center model. There may be times when the representative would need to be available to cover nights, weekends, and holiday shifts

Required shift: 8am -4:30pm central time