Apply on Employer Site

Champion Windows & Home Exteriors · 3 hours ago

Customer Service Agent

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

Champion Windows & Home Exteriors is seeking experienced Customer Service agents at their Sharonville headquarters. The role involves ensuring customers receive a quality phone experience through various responsibilities including inbound calls, scheduling, and data entry.

ConstructionConsultingHome ImprovementHome RenovationInterior Design

Responsibilities

Inbound customer phone calls

Scheduling customer estimate appointments

Assisting customers with service inquiries

Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available

Data entry

Call quality assurance

Reporting

Other duties as assigned

Qualification

Customer service experienceData entry skillsCRM knowledgeMulti-taskingProcess focusedAttention to detailTeamworkSelf-starterVerbal communicationWritten communication

Required

1-3 years' experience working in a customer service, office or call center environment

Excellent customer service skills both written and verbal

Strong, accurate data entry skills

Process focused - structure and consistency is key

Strong attention to detail

The ability to successfully work as part of a team

Self-starter

Ability to multi-task

Preferred

Appointments Plus/CRM knowledge a plus

Benefits

Medical/dental/vision/disability coverage

401(k)

Flex spending account

Company

Champion Windows & Home Exteriors

Glassdoor2.5

With over six decades of experience and expertise, Champion Windows and Home Exteriors, a Great Day Improvements brand, is one of the nation’s leading home improvement companies.

Founded in 1953

Cincinnati, Ohio, USA

1001-5000 employees