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Trinity Health · 2 hours ago

(REMOTE) HR Workday/Help Journey's Specialist

United States

Full-time

Remote

Mid, Senior Level

$27.96/hr - $41.95/hr

4+ years exp

Trinity Health is seeking a HR Workday/Help Journey's Specialist who will provide expert direction and management in the HR Service Center. The role involves acting as a Subject Matter Expert for Workday and security access administration, ensuring compliance and efficient service delivery while building collaborative relationships with various stakeholders.

DeliveryHealth Care

Responsibilities

Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of security access for HR/Payroll system

Acts as a Subject Matter Expert for administration and technology support for Workday, security role processing

Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations

Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements

Markets department services and provides world class customer service

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions

Manages specialized Human Resource service delivery for the HR Service Center

Operates as subject matter expert in areas of security access administration, or other Human Resources functional areas

May serve as back-up for other specialty areas

Acts independently to manage semi annual audit of security access to Workday for HR users

Reviews and reconciles discrepancies with security roles, and role base access

Acts as team trainer for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment

Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base

Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements

Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format

Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management

Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments

Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust

Supports and maintains an effective team environment by providing synergy to all processes

Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements

Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems

Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines

Performs administrative activities, which includes completion, review, and approval of HR business transactions relating to security role assignments, preparing statistical/operational reports and conducting data integrity audits

Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior

Qualification

WorkdayHRISAnalytic skillsProblem solvingCommunication skillsMS Office SuiteTeam collaborationAttention to detailInterpersonal skillsConflict resolutionTime management

Required

Must possess a comprehensive knowledge of Human Resources, process integration and contact/service center operations, as normally obtained through an Associate's Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR specialist or support role experience in a high volume work environment or an equivalent combination of education and experience

Advanced proficiency of HRIS required

Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)

Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect

Familiarity with Workday

Demonstrated decision making skills

Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills

Strong analytic, problem solving, judgment and conflict resolution skills

Ability to work independently with little supervision while organizing and prioritizing workload

Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment

Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries

Demonstrated proficiency in MS Office Suite

Must be comfortable operating in a collaborative, shared leadership environment

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health