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SPS Commerce · 6 hours ago

Customer Success Manager

Rogers, AR

Full-time

Hybrid

Entry, Mid Level

2+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Success Manager II is responsible for ensuring an outstanding customer experience throughout the customer lifecycle, driving customer adoption and success, and building processes that deliver value to customers.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Work with accounts to develop a broad understanding of customers’ business model to meet the customer’s expectations and encourage best practices to ensure success of the partnership

Build relationships with customers and serve as the customer's advocate by becoming a trusted adviser

Develop plans for customers outlining critical success factors, metrics, targets, potential issues, and provide recommendations

Understand the customer's strategic goals and business challenges, and map SPS features and associated business benefit to address needs and demonstrate value

Deliver best practices and coach customers to drive adoption and help customers derive value from the product

Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs

Assess and monitor overall account performance to keep projects and deliverables on track and on time

Create and deliver structured programs to drive adoption at low-usage accounts

Qualification

Customer Success ManagementRelationship BuildingCommunication SkillsSaaS ExperiencePresentation SkillsOrganizational SkillsTime ManagementListening SkillsAdaptability