HiEnd Accents · 8 hours ago
Customer Service & Office Manager
Irving, TX
Full-time
Onsite
Mid Level
$21/hr - $24/hr
3+ years expHiEnd Accents is a family-owned company that creates beautifully designed bedding and home textiles. They are seeking a Customer Service & Office Manager to ensure customer satisfaction, manage office operations, and support sales efforts in a fast-paced environment.
Home and GardenHome DecorHome ImprovementRetailTextiles
Responsibilities
Deliver best-in-class support via email, phone, and chat , resolving issues with care and follow-through
Process orders accurately; assist with order changes, returns/claims, and general account support
Partner with Sales, Accounting, and Warehouse to ensure smooth handoffs and high customer satisfaction
Maintain accurate customer and order records in our ERP/CRM systems (SAP experience is a plus, not required)
Support Account Managers with quotes, product info, and customer communications
Maintain strong working knowledge of our product catalog and new launches
Spot recurring customer pain points and suggest practical process improvements
Represent HiEnd Accents at select trade shows (High Point / Las Vegas / Dallas) a few times per year as needed
Manage office and showroom supply inventory and ensure essentials are stocked
Maintain a professional workspace—coordinate office cleanliness and work with cleaning staff
Coordinate with facilities/building management to address maintenance and workspace needs
Serve as the first point of contact for visitors and incoming calls, ensuring a warm and professional experience
Maintain organized digital and physical filing systems so information is easy to find and share
Qualification
Required
3+ years in customer service, sales support, office management, or operations (Home/Gift/Furniture industry a plus)
Strong written and verbal communication—professional, warm, and clear
Highly organized with excellent follow-through; able to prioritize and multitask without losing details
Proficient in Microsoft Office (Excel/Word); comfortable learning new tools and systems
Proactive, solutions-oriented mindset with good judgment and discretion
Ability to travel to trade shows a few times per year on an as needed basis (primarily High Point, NC and Las Vegas)
This is an in-person role at our Irving, TX HQ
Preferred
SAP experience is a plus, not required
ERP/CRM experience is a plus (SAP a bonus)
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Company
HiEnd Accents
HiEnd Accents designs lifestyle collections in bedding, accessories, home decor, bath, kitchen and dining.
11-50 employees
H1B Sponsorship
HiEnd Accents has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Early StageLeadership Team
J
Jianming He
Co-Founder
Recent News
Home Textiles Today
2025-12-18
Designers Today
2025-12-18
Home Textiles Today
2025-11-08
Company data provided by crunchbase