Customer Support Specialist Remote (US) jobs in United States
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TalentWorldGroup Plc. · 6 hours ago

Customer Support Specialist Remote (US)

positionUnited States
timePart-time
remoteRemote
seniorityNew Grad, Entry Level
money$13/hr - $13/hr

TalentWorldGroup is a next-generation multilingual contact center redefining remote work. They are seeking Customer Support Specialists to assist users with app- and product-related inquiries while delivering a smooth and friendly customer experience.

Information TechnologySoftware
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Growth Opportunities

Responsibilities

Assist users via phone and email with product- and app-related inquiries
Guide customers step by step through basic troubleshooting and feature navigation
Identify, document, and escalate technical issues to the next support level when required
Maintain accurate case notes in our CRM system (Zendesk or similar)
Continuously learn about app updates, tools, and workflows
Share feedback and insights to help improve processes and user experience

Qualification

Native EnglishBilingual SpanishTechnical support experienceTech-savvy mindsetComputer basicsMobile devices knowledgeProblem-solving skillsCustomer-focused attitude

Required

Native-level English (spoken and written)
Strong Spanish communication skills (spoken and written)
Clear understanding of computer basics and mobile devices (apps & features)
Tech-savvy mindset and comfort learning new tools and systems
Strong problem-solving skills and customer-focused attitude
Stable broadband internet connection (LAN preferred)
Processor: 1.8 GHz or higher (64-bit preferred)
RAM: 8 GB minimum
Storage: 10 GB available
Screen resolution: 1920 × 1080 (recommended)
Wired USB headset
Operating System: Windows 11 or later

Preferred

Previous experience in customer service or technical support is a plus
Less technical experience is acceptable if you are a fast learner
Technical background is a bonus

Benefits

Fully remote work with a fixed schedule
Freelance contract with long-term potential
Supportive, international team environment
Career growth within a fast-growing global company

Company

TalentWorldGroup Plc.

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Revolutionary Multilingual Cloud Contact Center_Centralizing and Standardizing Native Customer Support Services Worldwide
dateFounded in 2018
location
Budapest, Budapest, HUN
people-size1001-5000 employees
web-link
http://talentworldgroup.com

Funding

Current Stage
Late Stage
Company data provided by crunchbase