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SP+ (SP Plus) · 10 hours ago

Customer Service Representative - Driving

Erlanger, KY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

SP+ is an artificial intelligence company focused on creating checkout-free parking experiences. The Customer Service Representative is responsible for ensuring high-quality customer service, assisting with payment processes, and maintaining the cleanliness of the facility while interacting positively with customers.

Parking

Responsibilities

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean

Assists customers in making payment to fully automated revenue control equipment

Helps customers with parking services and facilitates the expedient flow of traffic through the facility

Leads programs to improve client and customer satisfaction

Assists in the management of the day-to-day activities of the assigned location

Monitors parkers in pay-in lanes

Interacts with customers in a friendly and professional manner

Provides assistance to customers that have forgotten where they parked their vehicle

Performs other necessary functions as assigned

Conducts garage and facility audits as required by management

Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct

Makes change (if required) for customers before transactions

Quotes rates for parking services

Gives directions to customers to various locations in the city

Resolves customer complaints independently or with the aid of a supervisor

Answers telephone in a prompt and courteous manner (if required)

Maintains cleanliness of facility and picks up trash in the surrounding area

Presents themselves professionally (neat appearance and in uniform) at all times while at work

Arrives to work on time for scheduled shifts

Completes any other duties that may be assigned by the supervisor

Qualification

Automated parking systemsCustomer service skillsMathematical skillsEnglish language proficiencyJudgmentProactive attitudeAdaptability

Required

High School Diploma or an equivalent combination of experience and education

Experience with automated parking access control hardware and software or a high aptitude for technology

Availability to work 2nd shift, 3rd shift and/or weekends may be required

Valid state-issued driver's license with a current address and acceptable driving record

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to make change

Ability to read, write and interpret the English language

Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization

Ability to apply common sense understanding to carry out detailed but standard written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events

Exhibits sound and accurate judgment

Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions

Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public

Ability to effectively respond to customer problems or complaints

Must be proactive with strong personal drive and proven customer service skills

Must be willing to lead by example

Must be willing to work a flexible schedule

Benefits

Medical

Dental

Vision

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Company

SP+ (SP Plus)

SP+ (www.spplus.com) develops and integrates industry-leading technology with best-in-class operations management and support to deliver mobility solutions that enable the efficient and time-sensitive movement of people, vehicles, and personal travel belongings.

Founded in 1968