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Sysco · 5 hours ago

Account Manager

Ankeny, IA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Sysco is a leading foodservice distributor, and they are seeking an Account Manager to enhance customer relationships and ensure a positive customer experience. The role involves managing customer accounts, providing excellent support, and collaborating with various teams to resolve issues and drive outcomes.

Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales

Responsibilities

Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc

Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice

Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate

Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts

Able to have challenging conversations with internal and external stakeholders

Responsible for appropriate escalation as needed

Qualification

B2B sales experienceCustomer relationship managementSysco productsMicrosoft Office proficiencyProject management skillsCustomer service managementOrganizational skillsThrive in fast-paced environmentContinuous learning

Required

High school diploma

3+ years prior outside foodservice account management or B2B sales experience

Valid driver's license with a driving record that meets Company insurability standards

Knowledge of Sysco Products, ordering procedures and credit terms

Proficient with customer service management and able to partner cross-functionally

Ability to manage end to end initiatives through challenging deadlines

Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously

Able to thrive in a fast-paced and changing work environment

Expert in Microsoft Office

Continuously learn existing and new Sysco technologies