Siemens Healthineers · 6 hours ago
Customer Service Technician 4
Malvern, PA
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $123K/yr
2+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Service Technician 4 is responsible for the installation, troubleshooting, and maintenance of Siemens Healthcare systems, ensuring optimal performance and customer satisfaction.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR
Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums
Assist RSM in assessing service metrics & histories
Makes recommendations on how to improve performance of region
Recommend improvements & changes to processes, work procedures and technical bulletins
Assists others in complying with the Quality System
Remote work permitted
20% domestic and international travel
Travel to Client sites throughout Metro Detroit, Michigan and Metro Toledo/Ohio area
Qualification
Required
Bachelor's degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and two (2) years of experience in the job offered or an acceptable alternate occupation
Alternatively accept an Associate's degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and Five (5) years of experience in the job offered or an acceptable alternate occupation
Experience providing service, preventative maintenance, and modifications on medical imaging equipment at customers sites with minimum supervision
Utilizing tools and MR (Magnetic Resonance) service test equipment
Experience with evo, mButler, Concur, NAM Customer Service website, MS Office applications, including X
Experience reviewing and assessing documents for installation, set-up, repair, troubleshooting, schematics, and block diagrams
Valid driver's license and good driving record
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
EIN Presswire
2025-12-25
Company data provided by crunchbase