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Community First Credit Union · 9 hours ago

Director of Community Affairs

Jacksonville, FL, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Community First Credit Union is a leading financial institution seeking a Director of Community Affairs to advance its brand and purpose within the community. The role focuses on building relationships with community organizations and stakeholders, overseeing community engagement initiatives, and enhancing member and community well-being.

Finance

Senior Management

Responsibilities

Develop, maintain, and expand relationships with community organizations, leaders, and influencers to enhance the credit union’s visibility and reputation. Identify and pursue new partnership opportunities that align with the credit union’s strategic objectives

Serve as Executive Director of the Community First Cares Foundation, overseeing daily operations, board engagement, and strategic direction. Lead efforts to maximize the Foundation’s impact through effective program management, fundraising, and community outreach

Organize and execute special events, sponsorships, and volunteer activities that promote the credit union’s brand and foster employee engagement. Collaborate with internal teams to ensure events support business objectives and community impact

Work with branch leaders and internal stakeholders to leverage community relationships for business growth, lead generation, and member acquisition. Monitor and evaluate the effectiveness of community initiatives in driving business outcomes

Partner with marketing and other departments to develop campaigns and initiatives that improve member satisfaction and Net Promoter Score. Ensure consistent messaging and alignment between community affairs and overall marketing strategy

Provide effective leadership and guidance to direct reports, fostering professional growth and a culture of high performance. Establish clear performance metrics, conduct regular evaluations, and implement strategies to enhance team productivity and engagement. Promote a collaborative, inclusive, and mission-driven culture that aligns with the credit union’s values and enhances organizational reputation

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Community engagement strategiesPublic relationsFundraising managementMarketing collaborationInterpersonal skills

Required

Five years to eight years of similar or related experience, including preparatory experience

A college degree

The ability to motivate or influence internal or external senior level professionals

Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues

A professional level of written communication skills

Good interpersonal skills

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer for an average of 4-6 hours per day

Must be able to work extended hours whenever required or requested by management

Must be capable of regular, reliable and timely attendance

Preferred

Background in public relations or marketing

Company

Community First Credit Union

With over $2.8 billion in assets and 180,000+ members, Community First Credit Union invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services.

Founded in 1935

Jacksonville, Florida, USA

201-500 employees