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CDMS · 17 hours ago

Workday Payroll/Finance Support Analyst

United States

Full-time

Onsite

Senior Level

$80K/yr - $90K/yr

5+ years exp

Consumer Direct Care Network is a growing company that specializes in home and community-based services. They are seeking a Workday Payroll/Finance Support Analyst who will document, support, improve, and provide training on IT systems and processes while assisting the Workday team in problem-solving and decision-making.

Cloud ComputingInformation TechnologyIT InfrastructureOutsourcing

No H1B

Responsibilities

Demonstrate high-level problem-solving and decision-making skills

Effective written and verbal communication at both a technical and a simplified level

Expert proficiency in reading and understanding data to formulate and educate on current trends

Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement

Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills

Maintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practices

Comply with applicable legal requirements, standards, policies, and procedures

Provide the organization with advanced technical and functional support for multiple SKU’s in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions

Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences

Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced

Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs

Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients

Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards

Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures

Prioritize effectively, multitask, when necessary, ability to change direction when the business strategy changes

Promote changes into production, following strict audit procedures, assist with tenant management

Promote cohesiveness and collaboration between IT, Business teams and Workday consultants

Afterhours work as needed

Other duties as assigned