Jobs via Dice ยท 12 hours ago
Salesforce Business Analyst (&)
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Fynbosys Inc, is seeking a Salesforce Business Analyst to provide technical and functional expertise to Salesforce projects, lead enhancements, and document customer business requirements. The role involves analyzing user requirements, supporting the Salesforce Health Cloud system, and coordinating projects from development through implementation.
Computer Software
Responsibilities
Provide technical and functional expertise to Salesforce project
Lead Salesforce enhancements in a hands-on manner
Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments
Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer programs. Analyze and review existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required
Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based on understanding of current business process
Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports
Provide functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development
Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end-user sign-off on scope requirements. Files documented results of analysis with project documentation
Support the Salesforce Health Cloud system, including implementation, troubleshooting, maintenance, and support of existing applications. Assist developers to prepare complex datasets or reports which require advanced query or complex business processes
Create and maintain documentation on the system/applications used by the department. Provide input in the development of conversion and software implementation project plans on assigned projects. Works with developers to coordinate completion of systems, change control requests, and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation
Coordinate projects from development through implementation, working with their organization s IT workers, as well as clients, vendors, and consultants
Assist managers by providing solutions input in response to the operational and strategic needs, including research, investigation, and making recommendations on new solutions or replacement systems/applications
Directs or assists in the development of new or revised training materials and training schedules. Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing an overview of the developed or purchased software
Responsible for complying with IT security requirements and policies
Responsible for safeguarding or related IT passwords
Responsible for notifying of any IT security incidents per policy 16.0 Information Security Incident Management
Qualification
Required
Education - College degree, preferably a B.S. in Information Systems, Computer Science or a degree with a Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience
Experience - 12 or more years of work experience in business or systems analysis within the IT development field with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience that demonstrates the ability to perform the duties of the position
Workers Compensation or Healthcare experience, including knowledge of provider administration practices
Required non-technical proficiencies and knowledge - Critical skills include excellent interviewing, facilitation, organization, project management, analytical and problem solving, mentoring and strong verbal communications and documentation writing abilities; Strong customer service skills and prior experience supporting internal customers; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Strong ability to develop, understand and translate detailed requirements documentation from business client requirements; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Efficiently able to work independently and as part of a team
Required technical proficiencies/knowledge - Familiar with advanced IT concepts, IT policies, LAN connectivity and LAN security. Familiar with web technologies, PC hardware platforms, and MS Operating Systems. Knowledgeable designer of Intranet and/or web-based systems. Strong experience with client/server databases (DB2, SQL) and reporting tools; Enhanced knowledge of database structure and design; Thorough understanding of Software Development Life Cycle and change management; Expert with all aspects of Microsoft Office and other Microsoft products (InfoPath, Word, Excel, Access, Project, XML, MS SQL Server, SharePoint, VSS, Microsoft Windows); SCRUM/Agile processes; Strong interfaces; Strong knowledge of Internet formats and languages; Enhanced knowledge of software quality assurance methodology and practice; understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving
Preferred
Experience in Salesforce, Healthcloud, and Virsys12 a huge plus
Company
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Funding
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Early StageCompany data provided by crunchbase