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Texas Health and Human Services · 9 hours ago

Accountant V - Access Rules Team Lead

Austin, TX

Full-time

Onsite

Senior Level

$6,000/mo - $6,300/mo

5+ years exp

Texas Health and Human Services is committed to creating a positive impact in the lives of fellow Texans. The Accountant V - Access Rules Team Lead will oversee a team responsible for billing, collections, and reconciliation, ensuring compliance with Federal and State guidelines while managing client account information.

Health Care

No H1B

Responsibilities

Oversee a team that performs billing, collections, reconciliation, refunds, fund moves, and assess penalty fees for Access Rule

Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS

Process and keep all client information remitted to the agency confidential

Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems

Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management

Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks

Answer incoming client calls and make outbound phone calls regarding client account information

Verify the accuracy of client account information and request workflow logs to address discrepancies

Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS)

Maintain, revise, and publish agency policies and procedures for the Access Rules area of AR

Assists the Customer Service Manager in planning, directing and coordinating daily operations for the Access Rules division, as well as provider claims initiation, and AR coordination with the Treasury Offset Program (TOP)

Provides training, coaching, and performance feedback, as well as suggesting/organizing team-building activities, to help develop Access Rules staff

Assists in reviewing applications for potential new hires as well as taking part in the interview process and final selection for management

Assigns staff workflow, under the direction of the manager. Verifies checks and balances per processes and procedures are being followed to avoid findings by auditing authorities

Oversee and assist with Access Rules claim setups, billing, reconciliation, penalty fee assessments, refund paperwork, and fund move paperwork sent to the Access Rules inbox

Acts as Accounts Receivables representative or witness in Access Rules meetings and system testing

Serves as one of the primary contacts for AR regarding Access rules claim issues

Performs the same duties as all Access Rules staff as well as backing up the Hotline Team lead, hotline staff, and research staff

Work on special projects as assigned by management including ad hoc request

Qualification

AccountingCustomer ServiceAutomated Accounting SystemsMicrosoft Office SuiteFinancial Data AnalysisCommunication SkillsTeam LeadershipProblem SolvingProject Management

Required

Experience in research, customer service, reconciliation, accounting, bookkeeping, or cash-handling

Three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system

At least three years of experience in Microsoft Office Suite

Knowledge of agency organizational structure for fiscal programs; governmental accounting; budget control methods, policies, and procedures; and laws and regulations pertaining to financial operations

Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems

Skill in use of a networked computer and software including Microsoft Excel, Teams, Word, Access, PeopleSoft, CAPPS HR, USAS and/or other financial software

Ability to work independently with limited supervision

Ability to communicate professionally and effectively both verbally and in writing with clients, providers, agency staff and others

Ability to plan and manage accounting and project workflows

Ability to prioritize assignments and meet work deadlines

Ability to identify problems, evaluate alternatives, and implement effective solutions

Ability to update and maintain department policies and procedures, work instructions, or work guides and coordinate accounting operations and to provide guidance to others

Ability to interpret and apply accounting theory; to interpret laws and regulations; to work accurately with numerical detail; to analyze, consolidate, and interpret accounting data; and to communicate effectively

Experience identifying and developing process improvements

Experience using automated accounting or customer data base systems

Experience with MS office suite (Word, Excel, Outlook, Teams)

Excellent written communications as observed by detail and completeness of information provided on state application

Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting