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Tranzeal Incorporated · 10 hours ago

Specialist I, Admissions (ROPS)

Englewood, CO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Tranzeal Incorporated is seeking a Specialist I in Admissions to support their patient placement efforts. The role involves responding to inquiries, coordinating patient placements, and building relationships with healthcare providers while adhering to performance metrics and ensuring customer service excellence.

Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning

Growth Opportunities

Responsibilities

Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options

Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts

Place outbound calls to Hospitals to complete placement requests

Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships

Adhere to performance metrics and quality assurance call standards

Utilize all tools and resources to coordinate and complete the placement of a patient

Maintain data forms e-faxed from the eld and enter in the appropriate database

Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities

Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence

Achieve the metrics and goals set for the department

Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)

Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)

Ability & willingness to learn about Kidney Disease and related topics

Excellent customer relationship and inter-company network building skills

First-class 'Red Carpet' customer-centered skills

Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal

Organized, ability to multi-task with excellent time management and prioritization skills

Attention to accuracy of details and relentless follow-through with a curious and investigative inclination

Ability to proactively add knowledge gained to the CRM databases to improve processes and help rene procedures

Ability/willingness to work overtime

Ability to understand and follow DGS and DaVita employment policies and procedures

Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development

Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Liaises with DaVita teammates at other locations to provide customer service excellence

Perform other duties as assigned

Able and willing to work overtime as required

Understand and Follow DGS and DaVita processes

Understand and follow DGS and DaVita teammate policies and procedures

Qualification

Customer service excellenceData entry skillsMicrosoft ExcelMicrosoft WordOrganizational skillsTime managementCommunication skillsEmpathyTeam collaborationAttention to detail

Required

High School diploma or equivalent required

Minimum of 6 months' related experience required

Data entry speed of 25-40 keystrokes per minute required

Basic computer skills and proficiency in Microsoft Excel and Access

Intermediate computer skills and proficiency in Microsoft Word and Outlook

Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions

Ability and willingness to learn required programs

Organized multi-tasker with excellent time management and prioritization skills

Ability and desire to provide excellent customer service and build rapport with clients and teammates associated with the program

Excellent customer relationship and inter-company network building skills

Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses

Ability to empathize with patients, patient's family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal

Attention to accuracy of details and relentless follow-through

Ability to proactively use knowledge gained to improve processes and help refine procedures

Receptive to constructive feedback and development