Morley Β· 20 hours ago
Specialized Technical Automotive Consultant (Work at Home - Michigan)
Michigan, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expMorley is a company focused on delivering extraordinary experiences, and they are seeking a Specialized Technical Automotive Consultant. This role involves supporting a domestic OEM brand by solving vehicle repair issues through various communication channels while working from home.
ConsultingData Collection and LabelingMarketing
No H1B
Responsibilities
Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email
You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs
Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office
Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders
Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry
Qualification
Required
Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
Able to use electronic service manuals
High school diploma or equivalent
Five or more years of recent experience as a mechanic in a full-service shop
Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
Valid driver's license
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation: Monday - Friday, 7 a.m. - 8 p.m. Eastern time, No weekends!
Must be able to stick to the schedule reliably, as some queues are time sensitive
Michigan resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported
Preferred
Electric vehicle (EV) experience
Microsoft Office experience
Typing skills
Benefits
Medical, dental, vision and life insurance
401(k) with match
Paid time off
Paid holidays
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
Company
Morley
π’ππΏ π°πΉπΆπ²π»ππ We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Furlo
President & CEO
Company data provided by crunchbase