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P1FCU · 12 hours ago

Help Desk Specialist

Post Falls, ID

Full-time

Onsite

New Grad, Entry Level

P1FCU is a credit union seeking a Help Desk Specialist to provide technical assistance and support related to computer systems, hardware, and software. The role involves managing security solutions, assisting staff with hardware and software issues, and performing server and security audits.

Financial Services

Responsibilities

Provide ongoing support to all Credit Union staff in the use of end user hardware and software products; provides limited assistance to users developing applications with the standard user products; notify users of new useful features available through product updates

Manage security solutions, including firewall, anti-virus, and intrusion detection systems. Assure Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc

Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. Assist in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. coordinating with technical support and vendors as necessary. Coordinate with other IT staff to resolve hardware, software, and network problems

Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information

Performs server and security audits as well as system backups and recovery

Administer and maintain end user accounts, permissions, and access rights

Perform other duties as assigned

Qualification

PC hardware supportNetwork managementSecurity solutions managementTechnical troubleshootingEnd user supportInterpersonal skillsOrganizational skillsCommunication skills

Required

Demonstrated technical competence with PC hardware and accessories

A two year college degree or Completion of a specialized course of study at a business or trade school or Completion of a specialized and extensive in-house training or apprenticeship program

Proficiency to multi-task several items at once

Courtesy, tact, and diplomacy are essential elements of the job

Excellent knowledge of Credit Union hardware and software products

Must be very familiar with various computer software programs and comfortable with automated technology

Excellent organizational and editing skills

Communication skills with vendors, staff, and general public

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be able to work extended hours whenever required or requested by management

Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities

Must be capable of regular, reliable and timely attendance

Must be able to perform job functions independently and work effectively either on own or as part of a team

Must be able to plan and direct the work activities of self and others

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be able to perform complex mathematical calculations with extreme accuracy

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Must be able to demonstrate highest levels of customer service and discretion when dealing with the public

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters