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DEXIS · 3 hours ago

Technical Support Analyst - Large Equipment

Quakertown, PA

Full-time

Onsite

Entry Level

$48K/yr - $70K/yr

1+ years exp

DEXIS is the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. The Technical Support Analyst will troubleshoot software and hardware issues, provide customer support, and document interactions in the CRM system.

Health CareManufacturingMedical Device

Responsibilities

Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software

Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site

Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment

Provide customer support including training, servicing, and quality assurance regarding all 3D products and software

Documents and log all calls in the CRM system with the upmost detail

Document and manage Product Development issues to resolution

Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician

Collects data or provides basic reports to management pertaining to any 3D hardware or software

Performs other duties and tasks as assigned by their supervisor/manager

Qualification

Troubleshooting hardware/softwareCustomer support experienceMS OfficeCRM systems knowledgeSAPCommunication skillsTeamworkAttention to detailInitiative

Required

High school diploma or equivalent

Experience in troubleshooting hardware/software in a technical-related field

Minimum of 1-2 years' work experience in a customer support role or equivalent

Intermediate knowledge with MS Office; Word and Excel required

Understanding and use of CRM systems preferred

Knowledge of SAP preferred

Experience in a related dental or medical x-ray equipment manufacturer field preferred

Preferred

Understanding and use of CRM systems

Knowledge of SAP

Experience in a related dental or medical x-ray equipment manufacturer field

Benefits

PTO, Sick Time and Paid Holidays.

Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!

401K – with exceptional company match starting DAY ONE!!!!

Community involvement opportunities & employee appreciation events.

Newly renovated, state of the art, climate-controlled facility.

Newly built 1200 sq fitness room.

Gourmet coffee, beverages, snacks, and lunches are available in our café.

Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!