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ServIT Inc · 8 hours ago

Tier 2 NOC Generalist

Kennesaw, GA

Full-time

Onsite

Senior Level

5+ years exp

ServIT Inc is seeking a Tier 2 NOC Generalist with strong networking experience to support a nationwide customer base. This role involves providing Tier 2 support for networking equipment and engaging in IT infrastructure projects, focusing on LAN/WAN design and network troubleshooting.

Cloud ComputingConsultingInformation TechnologyIT InfrastructureSoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 2 support for networking equipment (routers, switches, firewalls), virtualization platforms, servers, and desktops

Remediate client tickets, adhering to defined processes and service-level expectations

Perform server support, maintenance, and troubleshooting tasks

Collaborate with project management on IT projects, including network infrastructure deployments, firewall/VPN rollouts, system migrations, and upgrades

Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved

Maintain accountability for client issues through resolution, including proper escalation or hand-off when necessary

Ensure client satisfaction through prompt and professional service

Participate in travel assignments to support customer projects as needed

Qualification

Networking experienceRouterSwitch managementFirewall configurationMicrosoft Windows ServerCisco experienceTCP/IP understandingIT security conceptsMicrosoft Office proficiencyCustomer service orientationCertifications CCNACertifications CompTIADocumentation skillsTime managementOrganizational skills

Required

Strong experience managing routers, switches, firewalls, VPNs, and wireless technologies

Hands-on experience with Cisco, SonicWall, WatchGuard, and Meraki

Strong understanding of TCP/IP, VLANs, subnetting, NAT, and routing protocols

Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment

High-level experience with Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services

Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP

Understanding of IT security concepts, including NTFS file security and share permissions

Experience with Microsoft Office, Office 365, and related business productivity tools

Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)

Experience with internet carrier technologies such as DSL and PRI

Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals

Exceptional customer service orientation and communication skills

Strong documentation, time management, and organizational skills

Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment