Kforce Inc ยท 1 day ago
CX Analyst
Stamford, CT
Contract
Onsite
Mid Level
$45/hr - $49/hr
3+ years expKforce Inc is seeking a CX Analyst to support their client in Stamford, CT. The role involves educating partners on the Digital Service & CX strategy, integrating new products and services, and leveraging data to enhance customer experience.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Educating and socializing the Digital Service & CX strategy to internal and external partners
Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations
Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
Ensuring all defined business rules/policies are documented and implemented as designed
Ensuring available technology is fully leveraged
Functioning as the liaison between the business unit and other functional organizations
Leveraging data to recommend enhancements to ensure the customer experience with implementation is industry-leading
Qualification
Required
Bachelor's degree in Business Administration or related field or equivalent experience
3+ years of Business Operations Analysis experience
3+ years of telecommunications and/or experience with technology/software products
Personal computer and software applications (i.e. Word, Excel, Visio, etc.)
Able to analyze and synthesize complex data
Quickly identify business problems & opportunities
Communicate effectively orally and in writing
Define key performance indicators/metrics
Manage multiple projects simultaneously
Document, prepare, and present data-driven presentations
Make decisions and solve problems while working under pressure
Partner with internal and external stakeholders, including vendor relationships
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase