CX Analyst jobs in United States
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Kforce Inc ยท 1 day ago

CX Analyst

Kforce Inc is seeking a CX Analyst to support their client in Stamford, CT. The role involves educating partners on the Digital Service & CX strategy, integrating new products and services, and leveraging data to enhance customer experience.

ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Educating and socializing the Digital Service & CX strategy to internal and external partners
Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations
Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
Ensuring all defined business rules/policies are documented and implemented as designed
Ensuring available technology is fully leveraged
Functioning as the liaison between the business unit and other functional organizations
Leveraging data to recommend enhancements to ensure the customer experience with implementation is industry-leading

Qualification

Business Operations AnalysisTelecommunications experienceData analysisData-driven presentationsProject managementStakeholder partnershipEffective communicationProblem solving

Required

Bachelor's degree in Business Administration or related field or equivalent experience
3+ years of Business Operations Analysis experience
3+ years of telecommunications and/or experience with technology/software products
Personal computer and software applications (i.e. Word, Excel, Visio, etc.)
Able to analyze and synthesize complex data
Quickly identify business problems & opportunities
Communicate effectively orally and in writing
Define key performance indicators/metrics
Manage multiple projects simultaneously
Document, prepare, and present data-driven presentations
Make decisions and solve problems while working under pressure
Partner with internal and external stakeholders, including vendor relationships

Benefits

Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance

Company

Kforce Inc

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Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.

H1B Sponsorship

Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)

Funding

Current Stage
Public Company
Total Funding
unknown
2024-05-20IPO
2014-06-08Acquired

Leadership Team

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Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
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Company data provided by crunchbase